We accept eligible return or exchange requests within 7 days of delivery. To qualify:
- The product must be unused and unworn.
- Original packaging must be intact.
- All tags must remain attached.
- The product must be returned in its original condition.
Returns or exchanges are not accepted for:
- Signature Collection products
- Custom-made products
- Sale or promotional items
- Worn, used, washed, or altered products
- Products damaged after delivery
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and provide clear photographs for review.
Refunds are processed only after returned products have been received, inspected, and approved by CHICI. Approved refunds will be issued through the original payment method whenever possible. Please allow additional processing time depending on your payment provider or financial institution.
Shipping charges are non-refundable unless the return is the result of an error by CHICI. Custom-made products and Signature Collection items are non-refundable except in cases of verified manufacturing defects or shipping errors caused by CHICI.